Using nicknames can make it easier to manage your accounts. From the home page, click on Edit Accounts and a list of your accounts will appear. Just select the account you would like to add a nickname to and type the nickname in the box on the left hand side.
How far back may I view images?
You may view images for the past 18 months.
Can I view an image of current business day transactions?
Since these transactions will not post to your account until the nightly update, you can not view the image until the following business day.
How do I view images?
Once you have logged in to online banking, you can view an image of a check or deposit on the home page by clicking on the account and scrolling down to the transactions and then click on the hyperlink. The front and back of all checks/deposits will be displayed. This service is free!
Why can I not view an account?
You are only able to view accounts for which you are an authorized signer. If you believe that you are an authorized signer for an account that you are unable to view, please contact our Customer Service Team at 888-297-2100.
Do I have access to a budgeting tool in online banking?
Yes. Once you have logged in to your online banking, click on categorize. You can create spending reports on all your accounts and export transactions. You can create an income and expense report. You have the ability to assign or change the category on a transaction under view transactions.
How often will I receive an email or text notification for an alert?
Many of the alerts are tied to specific transaction types (such as checks cleared, ACH debit) that require nightly processing to trigger the alert. Typically, you will receive the alert the next morning. If you have a pending transaction alert set up, you may receive notification throughout the day.
Can I set up email or text alerts?
Yes. Alerts can be set up to notify you of balances or activity on your account, such as pending transactions, ACH debits and checks that have cleared. To setup alerts, click on Alerts in the top right corner of any online screen, choose the type of alert and click on set up new alert. You will be prompted to choose a category, type of alert, which account you wish to have alerts on and whether to be notified by email or text.
Why is my account deactivated?
After 90 days of no activity your online account will deactivate. You will need to re-enroll as a new user.
How do I update my email address?
Once you have logged in to your online banking,
- Select Profile at the top of the screen and scroll down to the section titled, Email.
- Click on Edit and enter your email address twice to confirm it.