Why is my transaction requiring a secure code?

If a transaction is flagged as medium risk, you will be asked to provide a secure code. You will be given the option to choose the email or phone number we have on file as a method to receive your one time passcode. You may see a screen similar to what is shown below.

Medium Risk Notification Example

If you select to receive your code via text, the code will come from 33072 and will say something similar to, “Your auth code is #221404. It expires in 10 mins. For security, only share with agent.”

If you select to receive your code via email, the message will come from noreply@enfactnotifications.com and will say something similar to, “Your Cornerstone Bank authentication code is #519295. This code expires in 10 minutes. For your security, please don’t share it with anyone other than the agent you’re working with.”

How do I activate or change my PIN?

To activate or change your PIN, log-in to your “CSB Personal” app and go to “Cards” at the bottom of the screen. Once there, make sure the card you’d like to change the PIN on is showing on the screen, then scroll down and click on “Set PIN”. Follow the prompts to complete the change.

Please call 800-992-3808 with any questions.