How do I change my security questions?

Once you have logged in to your online banking,

  • Select Profile at the top of the screen and scroll down to the section titled, Challenge Questions.
  • Click on Edit and follow the instructions through the drop downs to change your security questions.

How do I change my password?

Once you have logged in to your online banking,

  • Select Profile at the top of the screen and scroll down to password and click on edit.
  • You will need to enter your current and new password.

What if I forget my password?

Click on the Forgot Password link on the home screen or on Forgot Password link where you would typically input your password. It will ask for your Username, last four digits of your social security number and email address. The email address must match the email address Cornerstone Bank has on file. Then click on reset password.  You will receive a message that an email with your temporary password has been sent to the email address we have on file. You will receive an email with your temporary password. You will be prompted to change your password the first time you login.

Why is my username being denied?

It may be denied for a couple reasons. Your Username is case sensitive and must be at least 6 characters with no required numeric or alpha. The Username may already exist for another online banking client.

How do I enroll in text banking?

Once you have logged in to your online banking,

  • Click Profile.
  • Select Mobile Banking.
  • Click manage devices.
  • Click add new device and follow the prompts through an easy set up process.