There are a few reasons that checks may not be able to be deposited:
You can view the deposit history and the status of a deposit by selecting Deposits and View Deposit History section. You will be able to view 30 days of deposit history and view a check image.
You can inquire on your account through Mobile Banking.
Your deposit will go through a data validation process after you confirm your deposit information. If the deposit fails during the data validation process, you will receive a message that the “Deposit Failed” and the reason the deposit failed. If the deposit fails, you may be given an option to retake the photo (see below for Guidelines to Resolve Error or Exception Message). We encourage you to check the status of your deposit within 2 hours of submitting your deposit by selecting Deposits and View Deposit History to make certain the status indicates accepted.
Yes. Endorse the back of your check, and include the words “Cornerstone Mobile Deposit.”
Yes. A mobile deposit alert can be set up through online banking. After logging in to online banking, click on alerts, click on either checking or savings, click on set up new alert and choose the category and type of alert, then choose which account you would like to receive an alert for and then how you would like to be notified of the alert. You will receive an alert message the day after the mobile deposit posts to your account.
No. We will use what is called a substitute (or electronic) deposit slip to post the deposit to your account.
No. Cornerstone Bank Mobile Deposit feature is free.
Securely store your check for 14 days after the deposit has been credited to your account. After you have verified this, you are required to shred the check.
Yes. Our mobile app displays the per check limit and daily allowed limit before completing a deposit. Each check is considered a separate deposit. There is no limit to the number of checks you can deposit in a day. To request a higher limit, please contact your local Cornerstone Bank.
