FAQ Categories: Debit Cards

If a transaction is flagged as medium risk, you will be asked to provide a secure code. You will be given the option to choose the email or phone number we have on file as a method to receive your one time passcode. You may see a screen similar to what is shown below.

If you select to receive your code via text, the code will come from 33072 and will say something similar to, “Your auth code is #221404. It expires in 10 mins. For security, only share with agent.”

If you select to receive your code via email, the message will come from noreply@enfactnotifications.com and will say something similar to, “Your Cornerstone Bank authentication code is #519295. This code expires in 10 minutes. For your security, please don’t share it with anyone other than the agent you’re working with.”

If you have MasterCard questions while traveling in the United States, please call 1-800-627-8372. If you are outside the United States, call 1-636-722-7111.

To activate or change your PIN, log-in to your “CSB Personal” app and go to “Cards” at the bottom of the screen. Once there, make sure the card you’d like to change the PIN on is showing on the screen, then scroll down and click on “Set PIN”. Follow the prompts to complete the change.

Please call 800-992-3808 with any questions.

Should you need a replacement card in between renewals, we can take care of that for you at your local Cornerstone Bank. A small fee may apply.

• Your Debit MasterCard® comes with many benefits! To see complete information on each benefit, view the Guide to Benefits at the following links.
  • Guide to Benefits for enhanced Mastercard debit cards.
  • Guide to Benefits for Business Mastercard debit cards.
• To enroll in Mastercard®’s Identity Theft Protection, click here: ID Theft Protection
• Please call 1-800-MASTERCARD® (1-800-627-8372) with any benefit questions.

Yes. Alerts can be set up to notify you of certain activity on your account. To setup alerts, log-in to online banking, click on Alerts in the top right corner of the screen, choose the type of alert and click on set up new alert. You will be prompted to choose a category, type of alert, which account you wish to have alerts on and whether to be notified by email or text.

• If your checks or debit card are lost or stolen, please report it immediately to Cornerstone Bank at 888-297-2100.
• To report a lost or stolen debit card after hours, please call 800-472-3272.
• Replacement cards are available at your local Cornerstone Bank.